February 2014

TheMReport — News and strategies for the evolving mortgage marketplace.

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Th e M Rep o RT | 5 Co nte nts 16 Piecing it together Industry executives chime in on creating and maintaining a successful lending shop. 20 Vetting Your Vendors: What Lenders reaLLY need to KnoW The heightened regulatory environment has forced lenders to ensure they are working with the right team. 24 MaxiMizing resources for totaL success Encouraging efficiency within a team is the ultimate ingredient for a successful shop. 28 chutes & Ladders and Labor Acquiring the right people and navigating the constant workforce ebb and flow is a delicate balancing act in the mortgage marketplace. sPeciaL section 31 Lending technoLogY guide Highlighting the best and the brightest in the lending technology space. dePartMents 6 the PuLse The Tale of the Tortoise and the Hare 7 sociaL Life Lovely Links 8 on the Web Tough Transitions 10 MdWeLL Work to Do 12 froM the source Kicking into High Gear 14 McroWd See Who's Moving On and Moving Up in the Industry LPS and ServiceLink have spent decades honing our technologies and services in a relentless pursuit of excellence. Our commitment to providing strength, stability, innovation and integrity for our customers runs deep across our organizations. As Black Knight Financial Services, our values and resolve will continue to shine through as we join forces to serve our customers even better. Visit to learn more or call 844.474.2537 U N I T E D I N E X C E L L E N C E LPS AND SERVICELINK HAVE UNITED. BLACK KNIGHT FINANCIAL SERVICES Ad_MReport_FebIssue_BKFS_9x10.875_1.23.indd 1 1/23/2014 10:05:19 AM TH E M REP O RT | 35 Special Advertorial Section LENDING TECHNOLOGY GUIDE CORPORATE PROFILE Global DMS is the mortgage industry's preeminent provider of commercial and residential real estate valuation solutions catering to lenders, banks, AMCs, appraisers, and other real estate entities for all lend- ing business channels. The company's solution set is cost-effectively delivered on a Software-as-a-Service (SaaS) transactional basis that ensures compliance adherence, reduces costs, increases efficiencies, prevents errors, and expedites the entire real estate appraisal and valuation process. COMPANY HISTORY Global DMS was founded in 1999 by Vladimir Bien- Aime, a Web application developer with deep domain experience in the appraisal space. The company started with the goal of bringing efficiency and mobility to the appraisal industry leveraging Web-based soft- ware and has since grown into the leading provider of Web-based compliant valuation management software. Global DMS has expanded its solution set to cater to lenders, banks, AMCs, and individual appraisers. The company's centralized platform is proven to automate the entire appraisal process and keep organizations 100 percent in compliance. Global DMS recently relocated its headquarters to a larger, state-of-the-art facility to handle an increasing demand for its products. PRODUCT SOLUTION eTrac—A Web-based single-source solution that centralizes and compliantly automates all aspects of the appraisal process: vendor management, order, assign, track, review, deliver, sell, and accounting functions. Global Kinex —Integration solution that compli- antly and efficiently delivers appraisals to the GSEs' Uniform Collateral Data Portal (UCDP). MARS—Proprietary solution that automatically identifies collateral risk, scores each appraisal report's individual risks, reports findings, extracts the PDF from the MISMO XML file, and delivers the data to the GSEs or other investors—all automatically and compliantly. eTrac WebForms —Produces appraisal and broker price opinion reports entirely online, allowing real estate professionals to be completely mobile and autonomous. AVM (Automated Valuation Models)— Incorporates the best-of-breed AVM models from the industry and develops AVM cascades based on lend- ing criteria that is defined by the client-specific busi- ness requirements, ensuring the best use of AVMs for prequalification, due diligence, and loan portfolios analysis for the pertinent geographic footprint. Global Communicator – Gives organizations the ability to better communicate with their staff, vendors, and loan originators utilizing mass email. The product is capable of producing filtered and targeted emails using mail merge fields with a variety of messaging, incorporating graphics and attachments. KEY FEATURES eTrac provides a user interface that allows lenders and AMCs to easily communicate and transact with ap- praisers working in the field. The company's software offers an appraiser-facing application that provides individual appraisers with a solution to manage receiv- ing orders, keep track of appraisals, create reports, and deliver them. eTrac provides automated submission to Fannie Mae and Freddie Mac's UCDP. eTrac also offers apps that allow customers to manage and drive their internal workflows and preferences. Global DMS offers a mobile application for appraisers operating in the field. Global DMS integrates tightly with leading LOS pro- viders, allowing clients to have access to all of eTrac's features to manage the appraisal process without ever having to leave their LOS, thus reducing errors and further streamlining the appraisal process. DELIVERY PLATFORM One hundred percent Software-as-a-Service (SaaS). There is no hardware to install. Everything resides in the cloud. COMPETITIVE ADVANTAGE Unlike many of its competitors, Global DMS has developed a custom platform and solution set that automates the entire valuation management process. Some vendors, however, only focus on certain parts of the appraisal process, while Global DMS handles everything via its all-in-one centralized valuation man- agement platform. Global DMS offers numerous apps, allowing each client to pick and choose what apps it really needs for its business. All apps work seamlessly with eTrac including workflow, automated report build- ers, AVMs, and Automated Review. In addition, Global DMS has developed standardized and open integra- tion methods for its platform using industry standards like MISMO so AMCs and LOS vendors can do busi- ness with any of their partners. Global DMS is a highly innovative, entrepreneurial, nimble, customer-centric, and cost-effective partner. KEYS TO SUCCESS Contemporary, sophisticated valuation software that is completely Web-based, easy to implement, and is proven to be highly effective. Innovative, forward- thinking coupled with nimble responsiveness to cus- tomers. Deep experience with appraisals and overall knowledge of the mortgage industry. Global DMS is intensely focused on a commitment to customer ser- vice and ongoing client relations and collaboration. key personnel Vladimir Bien-Aime President and CEO Matt McHale Chief Revenue Officer Patricia Rauch COO Robert Niess EVP, Sales Jody Collup VP, Marketing contact infor mat ion 1555 Bustard Road, Suite 300 Lansdale, Pennsylvania 19446 Phone: 877.866.2747 Email: Web: Global DMS TH E M REP O RT | 33 Special Advertorial Section LENDING TECHNOLOGY GUIDE CORPORATE PROFILE DocMagic is the leading provider of fully compliant loan document preparation, compliance, and eDeliv- ery solutions for the mortgage industry. COMPANY HISTORY Founded in 1988 by current CEO Dominic Iannitti, DocMagic Inc., is the largest loan document production company in the U.S. Since its introduc- tion, DocMagic's flagship product, DocMagic, has revolutionized the mortgage document industry. The company was an early adopter of numerous technol- ogies, creating innovative products that have resulted in its industry-leading position today. DocMagic has evolved from a local Southern California document service provider to a national phenomenon. The firm has specialized in consistently developing award- winning solutions and technology to make clients more productive, promote operational efficiency, and mitigate compliance risk. DocMagic has received the SSAE-16 Certification. The highest level of certifica- tion available, this validates that its software and systems meet the rigorous operational controls as- sociated with Sarbanes Oxley compliance. BUSINESS LINES, SERVICES, AND PRODUCTS DocMagic has been a leader in the management and delivery of compliant document packages for lenders for more than 25 years. The company has expanded its offerings over the years to provide a full range of compliance and eMortgage services. Today, the company offers document management, compliance, eSign, and other eMortgage services, LoanMagic, flood determinations, OpenPCL viewer, and in-house processing and fulfillment. In addi- tion, the company has a complete investor delivery service. PRODUCT SOLUTION The company's flagship product is DocMagic, an offering that consists of the people, the systems, and the technology to answer all the lender's mortgage document needs. It offers: • Seamless integration with leading LOSs • Free predatory lending and compliance auditing • In-house legal and compliance experts • Fully compliant eDisclosure delivery • Free setup and integration services • Integrated flood zone determinations • DocMagic's revolutionary eSign technology DELIVERY PLATFORM DocMagic can deliver its service in any way the lender requires, though most users use either DocMagic Online or DocMagic Direct through their loan origination system of choice. KEY FEATURES DocMagic is specifically designed to keep lenders in full compliance with all state and federal regulations. Along with access to in-house legal and compliance specialists, lenders have access to DocMagic's com- pliance website, containing a wealth of information, from legal analysis to news and resources. DocMagic's sophisticated technology delivers a unique combination of speed, ease, and accuracy that saves the lender time and money, keeping origi- nators well ahead of their competition. DocMagic's responsive support staff does what it takes to solve any concerns and develop solutions that fit each lender's unique needs. COMPETITIVE ADVANTAGE DocMagic's team sets it apart. Everything the company has accomplished has been the product of a dedicated group of mortgage professionals, technology wizards, and compliance experts. A culture of fantastic customer service ties them all together. Many of its employees have been with the company for more than 10 years. Some have been there since DocMagic's founding in 1988. Few firms can claim that. Any lender who has worked with a member of DocMagic's staff knows the difference, the value the company brings. It's a source of great pride within the company and a high barrier to entry for any challenger. ADDED VALUE TO CLIENTS Its guaranteed compliance solutions are likely the most valuable to DocMagic's clients. Regulations at multiple levels have proven too difficult for lenders to track. The company's compliance solutions are a lifesaver for lenders. The fact that they are bundled so tightly with its document solutions makes DocMagic a one-stop shop for top originators. KEYS TO SUCCESS A fanatical focus on customer service. This is the foundation of the company, and everything it does is measured against this. At DocMagic, employees take pride in their ability to answer "yes" to every customer request. INDUSTRY AWARDS, ACCOLADES, AND MILESTONES DocMagic has been one of Mortgage Technology magazine's Top 50 Service Providers for the last 10 years and a finalist for the 2012 Lasting Impact Award. DocMagic continually maintains SSAE-16 Certification. key personnel Dominic Iannitti CEO Tim Anderson Director of eServices Susan Iannitti Director of Advertising Michael Morford Director of Product Development Steve Ribultan Director of Business Development staf f ing 79+ CON TAC T IN FOR M AT ION 1800 W. 213 St. Torrance, California 90501 Phone: 800.649.1362 Web: DocMagic

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