MReport September 2015 - Cool Under Pressure

TheMReport — News and strategies for the evolving mortgage marketplace.

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Th e M Rep o RT | 39 origination guide Special Advertorial Section Company history In 2009, Springboard was created as a high touch specialty consulting firm to meet the changing needs of the default industry and specializes at working with financial institutions in creating vendor management programs that reduce risk while minimizing the impact on the third party providers and vendors. The 'stand up' of vendor management programs coupled with vendor audits and vendor remediation on audits are part of the Springboard offering. Other consultation, including oversight programs and organizational management/process review is also available. Business lines, serviCes, and produCts Springboard has conducted more than 300 vendor audits ranging from foreclosure law firms, collection law firms and agencies, property inspection and preservation companies, flood determination companies, other servicing and origination vendors, and subservicing companies. Springboard leverages the Clarifire ® application to manage the automated workflow associated with these audits and as the delivery platform to ensure security of any limited PII used. Competitive advantaGe Springboard's core mission is to remain a recognized leader in providing premier consulting services and solutions to the mortgage banking industry. We are committed to supporting our clients by delivering cost effective, ethical, reliable, and high quality solutions of strategic value. To this end, Springboard has been led by recognized industry experts and is a woman-owned enterprise taking advantage of MBE opportunities. added value to Clients The company brings extensive experience in the default management, loan servicing, and vendor/ third party management arenas, both for consultation as well as audit work. Springboard auditors bring an average of 32.5 years' experience in the mortgage industry and default servicing. Springboard has created an audit product that is easily customizable for servicers' specific business needs. Springboard created the first default certification program for default law firm vendors and has been an invited speaker to many events such as: Mortgage Bankers Servicing Conference, Five Star Institute Legal League, Texas Mortgage Bankers Servicing Conference, American Legal and Financial Network, Louisiana Land Title Association, and they have conducted training at the USFN Educational Retreat. Springboard has been published in Servicing Management and has worked with the MBA on a webinar program designed to help educate servicing staff on the audit process. In addition to providing consulting services as support for companies looking for support in the creation and implementation of their vendor management programs, Springboard has created audit templates to serve the various business needs in the industry. The audits are a high-touch operational review conducted by individuals highly knowledgeable in the industry. An audit can range from a 30-page document containing evaluation on over 300 operational items to an 80-page document containing evaluation on more than 800 operational items focused on evaluating compliance against GSE, CFPB, and other regulatory servicing requirements. The depth and scope is based on the servicer's business need for their specific portfolio. Keys to suCCess Springboard carefully selected a software solution that could satisfy the business needs for automated workflow, solid disaster recovery, and security and privacy. The CLARIFIRE application is the system of record because it is reliable. CLARIFIRE is available 24/7 in a secure cloud environment. It is housed in the Clarifire Private Cloud (SSAE16/ SOC) production environment and has applications in use by the country's largest GSE and other major financial institutions. CLARIFIRE processes exist for the submission of the initial Request for Information (RFI) to the vendor and provides collaborative workflow for the vendor and Springboard users throughout the completion of the RFI. Further, case review processes have been developed to walk an auditor through the various detailed audits of a case whether it is FHA, VA, Fannie Mae, or Freddie Mac cases. Any consumer 'private' information is housed in the secure CLARIFIRE environment. Client testimonial "Springboard brings significant industry knowledge to their operational assessments of our service providers, which has proven invaluable as we are standing up our vendor management platform. Our partnership with Springboard has provided us with an inestimable amount of insight into the true performance of our law firms." —Industry professional Springboard contracts and engagements are highly confidential so client quotes cannot be publicized, though references are available when required. key personnel Terri Cravens Managing Partner Roxanne Lockett Director Quality Control and Remediation contact information Terri Cravens phone: 540.270.3811 email: Web: springboard

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