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36 | TH E M R EP O RT E-LENDING GUIDE Special Advertising Section CORPORATE PROFILE CSS provides a full range of real estate title and valuation products to regional lenders located throughout the eastern half of the United States. The company's headquarters is located in beautiful Traverse City, Michigan. The CSS production office is located in North Olmsted, Ohio. Branch title agency offices in northern Michigan are located in Traverse City, Bellaire, Charlevoix, Elk Rapids, Mount Pleasant and Suttons Bay. CSS is Service Organization Control (SOC) 2 Type 1 certified which affirms the company's commitment to strong controls and safeguards for the handling and processing of customer information. The SOC2 certification confirms that the internal controls of a service organization have been designed and implemented, consistent with the standards of the American Institute of Certified Public Accountants. COMPANY HISTORY CSS is a dynamic, forward thinking group of real estate settlement service professionals dedicated to providing a superior customer experience. CSS started as a local title agency in northwest Michigan in 1992. The company's growth fostered expansion into a regional vendor management company offer - ing a full range of title, closing, valuation, flood, and recording products. COMPETITIVE ADVANTAGE CEO Jerome Jelinek realized early on that CSS could transform and improve the customer experi- ence through a paperless mortgage and closing process. To deliver the benefits of a digital mort- gage (including cost reduction, increased profits, enhanced compliance, and customer convenience), CSS implemented DocMagic's Total eClosing Solution. Dominic Iannitti, the President and CEO of DocMagic, writes, "We are excited that CSS is suc - cessfully using our Total eClosing solution to extend a completely electronic closing process for their customers. As a settlement services provider, it is impressive that CSS decided to offer eClosings, as it is usually the lender that is expected to leverage this sophisticated technology. CSS is an early adopter, and as a result, they are going to enjoy a big advan - tage over their competitors." ADDED VALUE TO CLIENTS Their focus is on partnering with the company's lender customers to deliver customized settlement solutions designed to improve lender efficiency, productivity and profitability. Nowhere is this more apparent than with their digital mortgage solution. By combining DocMagic's Total eClosing solution with their title insurance and closing expertise, they offer lenders the opportunity to reduce applica - tion to close days in half, while doubling profit per loan. Moreover, the borrowers' experience is greatly enhanced through the convenience and efficiency of electronic documents. That is the power of eliminat - ing paper from the mortgage process! KEYS TO SUCCESS CSS practices the great game of business. Through open book management, employees are engaged in managing CSS from the bottom up, striving to produce an industry-leading customer experi - ence. CSS realizes there is a family behind every real estate purchase and finance transaction. The company strives to make this experience a positively memorable one for it's customers. Because of this high-touch, specialized attention, CSS stands apart from larger institutional providers. They take pride in earning business by providing the company's lender customers with the results they need to be successful. "It gives me great pleasure to recommend CSS as a provider of Appraisal Management and Title Services. In the 5 years of our partnership, CSS has met all of our real estate lending needs, providing excellent service by both word and deed. In today's everchanging market—that is a difficult task." —Melea H. Brotherton, SVP of United Bank Inc. KEY PERSONNEL Jerome Jelinek CEO & General Counsel Ashley Jelinek Chief Operating Officer Debbie Bartlett, CLTP EVP, Title & Closing Operations Sherri Zahtilla VP, Valuation Operations Kevin Ingles VP, Customer Development CONTACT INFORMATION National Office: 25221 Country Club Blvd., Suite 235 North Olmsted, OH 44070 Phone: 440.249-5040 Fax: 440.249.5059 Toll Free Phone: 888.477.6920 Toll Free Fax: 888.467.4655 E-mail Address: Info@visitcss.com Web: VisitCSS.com Corporate Settlement Solutions (CSS)