TheMReport

August 2012

TheMReport — News and strategies for the evolving mortgage marketplace.

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CONTENTS origination ORIGINATION 44 Feature Going Viral: The Download on Today's Digital Trends. Mortgage professionals are finding that success is at their fingertips thanks to technology strategies that can help enhance production, processing, and profitability. 40 The Latest Citi Launches 'Military Road to Recovery' Tour: Seeking to assist members of the U.S. Armed Services, Citi's mortgage division rolls out mobile support operations. 46 Local Edition HUD Targets Spanish-Speaking Borrowers: Rolling out a new version of its Spanish- language website for HAMP, the government group is focused on diversity. 6 | THE M REPORT M servicing SERVICING 54 Feature Mostly Cloudy: Forecasting the Future of Mortgage Technology. The mortgage market's rapid evolution has technology companies fighting to stay ahead of the trends, but today's leading executives are floating on a cloud in spite of the pressure. 50 The Latest Countrywide Accused of Cashing in Loans for Political Access: More allegations against Countrywide surface, as the entity faces charges that it abused "VIP" loans. 56 Local Edition Commercial Real Estate Group Taps Into Refinancing Rush: To revamp an existing development, a real estate company that specializes in senior living is turning to refinancing. analytics ANALYTICS 64 Feature The Confidence Contagion. Borrower confidence is catching on, but is the swell in consumer sentiment based on what's real or an ideal? 60 The Latest New HARP Bill Would Result in 13M New Refinances: Educators from Columbia University unveil the results of a new study that forecasts the future of refinancing. 66 Local Edition Customers Bancorp Acquires Acacia Federal: In a deal that's expected to close during the fourth quarter of 2012, the bank has entered into a purchase agreement for $65 million. secondary market SECONDARY MARKET 75 Feature A Fresh Look at Loss Mitigation. Why today's marketplace mandates new methodology for lenders looking to limit potential losses on mortgage loans. 70 The Latest Barclays Loses Two More as Scandal Embroils Bank: Amid charges that the bank manipulated the LIBOR, Barclays loses its chairman, CEO, and COO. 78 Local Edition Real Estate Roundtable Appoints Board Leadership: The industry group is kicking off its new fiscal year with the announcement of a new chairman and other key members of the group's directorship.

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