TheMReport — News and strategies for the evolving mortgage marketplace.
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MNOTES Leading Lights A s the industry faces the challenges associated with a fast- changing economic and housing environment, we take a moment this month to celebrate individuals who are helping their teams and companies think outside the box and help shape and evolve the industry's path forward. In addition to recognizing leaders who have distinguished themselves through their leadership and mentoring styles, our cover story, "The Industry's Top Leaders to the Rescue" by Radhika Ojha takes a look at what it takes for a top boss to lead by example through interviews and instances that provide insights into the qualities and characteristics of a good leader. We then turn our attention to a real-life example of leadership in action. In the article "Lift," Krista Franks Brock and I speak with Marcia Davies, COO, MBA whose particular style of leadership has lifted those whose voices may not be heard. There has been a lot of discussion around the needs of workers from the gig economy and their barriers to homeownership. In "American Hustle," Tom Hutchens, EVP of Production at Angel Oak Mortgage Solutions tackles this issue and how lenders can support this demographic while maintaining strong underwriting standards. New technology, especially Artificial Intelligence (AI) is driving the improvement of compliance in the mortgage market. In "Welcome to the Machines," Jill Jones, VP, Marketing at AI Foundry provides insights on how loan and rule processing is accelerated through AI and the benefits of this technology in providing speed, accuracy, and exemplary customer service while closing a loan. In closing, I would like to congratulate those individuals who made the "Top 25 Industry Leaders & Influencers" list this year, as well as the leaders who were nominated to this list having earned the loyalty of their team and peers through their subject matter expertise, charisma, or even the way they have gone above and beyond to help their team or company that makes them stand out from the crowd. Best regards, Rachel Williams Editor-in-Chief © 2011 First American Financial Corporation and/or its affiliates. All rights reserved. YOUR business is OUR business! First American Mortgage Services is laser focused on mitigating YOUR cost, risk and exposure by aligning our advanced solutions with YOUR strategic objectives and compliance needs. We are the New First American, over 120 years young, strong and financially secure. Insight | Innovation | Integrity First American Title Insurance Company and First American Mortgage Services make no express or implied warranty respecting the information presented and assume no responsibility for errors or omissions. FIRST AMERICAN and FIRST AMERICAN TITLE are trademarks owned by First American Financial Corporation. 2 | Th e M Rep o RT Publisher Jon Ball contributing editor Abby Gregory online editor theMrePort.coM Ryan Schuette coPy editors Alison Rich emily White Youree heather hill contributors phil Britt Bob Calandra eric Fox Jack Konyk Mark Lieberman creative director Jason Stone art director Jonathan Won associate art directors Bruce Sons Chanyanont Loha-Unchit design director Sean Walker advertising Dina Duncan (214.525.6740) Jason Myers (214.525.6760) Andi Zimmerman (214.525.6724) technology Toby Tull Brandon Shangraw social Media Leon McKenzie Ani Vera circulation/corresPondence Celina Avila corPorate officers chairMan & chief creative officer chief executive officer Mark hulme edward R. Delgado business develoPMent Andi Zimmerman chief financial officer John harrison director of huMan resources ernest Gillespie director of oPerations Toby Tull account executives senior account executive Donna Lott (214.525.6792) sPonsorshiPs Jason Myers (214.525.6760) account executives Renee Charles (214.525.6742) Thomas Griffin (214.525.6754) Kristin Larson (214.525.6713) Ryan McLemore (214.525.6706) Marketing Travis Bogdon Matt hulme Production Kyle Curtis Miguel Martinez Christian McCrossan concierge Celina Avila art direction Jason Stone Sean Walker Jonathan Won No part of this publication may be reproduced without written permission from the publisher. ©2011 Reo publishing LLC All Rights Reserved This publication is intended to provide accurate, authoritative, and detailed information in regard to the subject matter covered. All written materials are disseminated with the understanding that the publisher is not engaged in rendering legal advice or other professional services. Under no circumstance should the information contained herein be relied upon as legal advice as it is designed to be a source of information only. MReport strongly encourages the use of qualified attorneys or other qualified experts with regard to the subject matter covered. MReport does not guarantee the accuracy of the information and is not liable for any damages, losses, or other detriment that may result from the use of these materials. FORDEFAULTSERVICINGPROFESSIONALS THEFIVESTARINSTITUTE Follow us. 2 | TH E M R EP O RT EDITOR-IN-CHIEF Rachel Williams ONLINE EDITOR Radhika Ojha ONLINE CONTRIBUTORS Donna Joseph David Wharton COPY EDITOR Brandy Scott CONTRIBUTORS Krista Franks Brock Tom Hutchens Jill Jones CREATIVE DIRECTOR Jason Stone ART DIRECTOR Jonathon Won DESIGN DIRECTOR Sean Walker ADVERTISING Suzanne Andresen (207.443.3314) Vanessa Foster (214.525.6734) Kevin McCrea (214.525.6756) 2019 EDITORIAL ADVISORY BOARD Danielle Hale, Chief Economist, realtor.com ® ; Ken Markison, Of Counsel, Weiner Brodsky Kider PC; Alex McGillis, Director of Product Development, Quicken Loans Erik Schmitt, Managing Director of Origination Division, Chase Home Lending; Rocky Stubbs, SVP, Head of Direct Lending, Flagstar Bank Corporate Officers CHAIRMAN & CHIEF CREATIVE OFFICER Mark Hulme PRESIDENT & CHIEF EXECUTIVE OFFICER Ed Delgado DIRECTOR OF HR/ACCOUNTING Jake Davis ASSOCIATE GENERAL COUNSEL Derek Templeton ART DIRECTION Jason Stone Sean Walker Jonathon Won PROFESSIONAL ASSOCIATIONS FORCE, Legal League 100, American Mortgage Diversity Council, National Mortgage Servicing Association, Property Preservation Executive Forum: Derek Templeton (214.525.6757) No part of this publication may be reproduced without written permission from the publisher. ©2019 REO Publishing LLC All Rights Reserved This publication is intended to provide accurate, authoritative, and detailed information in regard to the subject matter covered. All written materials are disseminated with the understanding that the publisher is not engaged in rendering legal advice or other professional services. Under no circumstance should the information contained herein be relied upon as legal advice as it is designed to be a source of information only. MReport strongly encourages the use of qualified attorneys or other qualified experts with regard to the subject matter covered. MReport does not guarantee the accuracy of the information and is not liable for any damages, losses, or other detriment that may result from the use of these materials.