TheMReport — News and strategies for the evolving mortgage marketplace.
Issue link: http://digital.themreport.com/i/1345021
6 | M R EP O RT MTECH Advancing Claims Management A360INC AND LYONS MCCLOSKEY PARTNER FOR TECHNOLOGY SOLUTION. a 360inc, a technology and outsourcing services provider in the real estate industry, announced the forma- tion of a strategic partnership with longtime consultant firm Lyons McCloskey to provide a new claims management solution. This partnership joins a360inc's technology with Lyons McCloskey's specialized consult- ing to create a first-of-its-kind holistic and compliance-focused solution for the mortgage servic- ing industry. "The claims processing arena remains one of the more high-risk areas of concern for our mort- gage servicing clients. While our CMAX technology platform leads the market in assisting with com- pliant claims production, we feel processing support and qualitative oversight are important enhance- ments to our offerings," a360inc CEO Scott Brinkley said. "This new partnership with Lyons McCloskey provides our clients with the enhanced options of audit loss analysis reporting and HUD audit support." "We are excited to pair our specialized skill set with a360inc's technology and outsourcing services, allowing our clients to better navigate and respond to the rapidly changing servicing environment," said Lyons McCloskey Managing Partner Bob Lyons, "combining a360inc's state-of-the-art technology with our unparalleled analytics enables clients to avoid common losses and maximize claim benefits at the lowest possible cost. Furthermore, the additional financial benefits achieved through this offering exponentially exceed the cost of the products and services." This holistic solution leverages a360inc technology and outsourc- ing capabilities for the processing of mortgage insurance claims and pairs it with Lyons McCloskey's loss analysis analytics and audit support solutions, offering the marketplace an innovative compli- ance and quality-focused claims management solution. Joining the unique capabilities of both organizations improves overall re- covery opportunities for mortgage servicers while mitigating risks. Optimizes the Borrower Experience TOP OF MIND ANNOUNCES INTEGRATION WITH BLEND TO ENHANCE SUREFIRE CRM. T op of Mind Networks (Top of Mind), a provider of customer relationship management (CRM) and mar- keting automation software for the mortgage lending industry, announced its integration with digital lending platform Blend. The integration leverages bi- directional data syncing between Surefire CRM and Blend's point of sale (POS) platform, enabling the systems to automatically prefill loan applications with borrower contact information and execute automated workflows tailored to where clients are in the loan journey. When com- bined, the technologies automate Surefire CRM's workflows and content to loan applicants, result- ing in improved loan application completion rates, and borrower satisfaction. "Data indicates that only 63% of mortgage loan applications started are fully completed," Top of Mind EVP of Sales Nick Belenky said. "A premium lending POS like Blend can increase that number, and when paired with Surefire CRM, elevate it substantially. From the moment a borrower begins a loan application, Surefire CRM helps usher them on their journey to homeownership." Surefire CRM syncs its con- tact information with Blend so prospects receive an intelligently prefilled loan application. The integration helps loan teams keep applications on track with minimal effort through automated borrower outreach tailored to each application stage and noti- fications that suggest loan team intervention when an application has stalled. "The benefits of Blend's digital lending platform, which improves borrower satisfaction and expe- dites origination times by stream- lining the lending experience, are amplified when paired with Top of Mind's Surefire CRM," Blend Enterprise Account Executive Van Vaziri said. "Prefilling loan applications with known bor- rower information has been shown to bolster lenders' Net Promoter Score (NPS). Combined with in-process automation that facilitates application completion, Blend's partnership with Top of Mind positions lenders to deliver a white-glove experience." Prioritizing Equality FANNIE MAE RANKED A LEADER IN LGBTQ EQUALITY AND PRIORITIZES METRICS SURROUNDING DIVERSITY AND INCLUSION. F annie Mae announced it has been designated a Best Place to Work for LGBTQ Equality by the Human Rights Campaign (HRC) Foundation, earning a 100% score on its 2021 Corporate Equality Index (CEI) for the seventh consecutive year. The annual benchmark- ing survey and report measures corporate policies, practices, and benefits related to lesbian, gay, bisexual, transgender, and queer (LGBTQ ) workplace equal- ity for more than 1,000 U.S. companies. "We're honored to again be rec- ognized by the HRC Foundation as stalwart advocates for LGBTQ equality," said Hugh R. Frater, CEO, Fannie Mae. "Fannie Mae's social mission is rooted in equal opportunity, respect, diversity, and inclusion. We will continue to cultivate these values as corner- stones of Fannie Mae's culture not only for our valuable employees but also our vendors, business partners, and customers as we continue to promote a more diverse and inclusive U.S. housing sector." Fannie Mae's ongoing internal and external initiatives to advance diversity and inclusion include: Attracting, engaging, and re- taining a diverse workforce. • Supporting employee resource "Data indicates that only 63% of mortgage loan applications started are fully completed." —Courtney Thompson, Head of Default Mortgage, Flagstar