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Publisher Publisher Jon Ball Jon Ball contributing editor contributing editor Abby Gregory Abby Gregory online editor online editor theMrePort.coM theMrePort.coM Ryan Schuette Ryan Schuette coPy editors Publisher Alison Rich Mark Hulme Alison Rich emily White Youree Carrie Bay emily White Youree heather hill Editor Ashley R. Harris heather contributors phil Britt hill Online Editor Tory Barringer contributors Bob Calandra phil Britt theMReport.com eric Fox Copy Editors Bob Calandra Alison Rich Jack Konyk Emily White Youree eric Fox Mark Lieberman coPy editors associate publisher Jack Konyk Jason Stone Phil Britt Mark Lieberman art director Bob Calandra Jonathan Won creative directors Paul Mass Jason Stone associate art director Bruce Sons Brian Montgomery Chanyanont Loha-Unchit creative director Contributors YOUR business is OUR business! OUR business is OUR business! on First American Mortgage Services is laser focused mitigating YOUR cost, risk and exposure by aligning st Americanour advancedServiceswith YOUR strategicon Mortgage solutions is laser focused objectives igating YOUR cost, risk and exposure by aligning and compliance needs. advanced solutions with YOUR strategic objectives We are the New First American, over 120 years young, d compliance needs. strong and financially secure. MCOFFICE.COM are the New First American, over 120 years young, ong and financially secure. art director Sean Walker Jason Stone Bruce Sons advertising Dina Duncan (214.525.6740) Art Director Jonathon Won Loha-Unchit Chanyanont Jason Myers (214.525.6760) design Director Sean Walker design director Andi Zimmerman (214.525.6724) Sean Walker technology Advertising Toby Tull Robyn Clayton (214.525.6716) Dina Duncan (214.525.6740) BrandonGriffin (214.525.6754) Thomas Shangraw Jason Myers (214.525.6760) DavidMcKenzie (214.708.2344) social Media Leon Hoierman Andi Zimmerman (214.525.6724) Ryan McLemore (214.525.6723) Ani Vera technology Jason Myers (214.525.6760) Toby Tull circulation/corresPondence Celina Avila advertising social media social Media Technology A total end-to-end mortgage lending software system Hosted by Mortgage Computer Insight | Innovation | Integrity First American Title Insurance Company and First American Mortgage Services make no express or implied warranty respecting the information presented and assume no responsibility for errors or omissions. FIRST AMERICAN and FIRST AMERICAN TITLE are trademarks owned by First American Financial Corporation. Established 1974 © 2011 First American Financial Corporation and/or its affiliates. All rights reserved. 2 | 2 | The M RepoRT The M Report sight | Innovation | Integrity Leon McKenzie Brandon Shangraw FORDEFAULTSERVICINGPROFESSIONALS circulation circulation/corresPondence Rebecca McDowell Celina Avila corPorate officers chairMan & chief creative officer Mark hulme THEFIVESTARINSTITUTE edward R. Delgado chief executive officer FORDEFAULTSERVICINGPROFESSIONALS Andi Zimmerman chief financial officer Corporate John harrison Officers corPorate officers director of huMan Chairman & resources Mark Hulme chairMan & ernest Gillespie Chief creative officer Mark hulme director of oPerations chief creative officer Toby Tull president & Ed Delgado account executives Chief executive Officer chief executive officer Donna LottR. Delgado edward (214.525.6792) senior account executive Chief Financial Officer John Harrison sPonsorshiPs Jason Myers (214.525.6760) business develoPMent Ernest Gillespie Director of accounting Andi Zimmerman account executives Renee Charles (214.525.6742) chief financial officer John Griffin (214.525.6754) Thomasharrison Matt Hulme Kristin Larson (214.525.6713) ernest Gillespie Ryan McLemore director of oPerations (214.525.6706) Toby Tull Production Chancey Davis Marketing executives Shawn McMillen account Travis Bogdon Matt hulme senior account executive Donna Lott (214.525.6792) Art Direction Production J ason Stone Kyle Curtis sPonsorshiPs Miguel Martinez (214.525.6760) Sean Walker Jason Myers Jonathon Won Christian McCrossan account executives Renee Charles (214.525.6742) Danielle Marino concierge Celina Avila Marketing director of huMan resources Chief Economist art direction Web-based Brandon Shangraw Blake Stepan Ani Vera THEFIVESTARINSTITUTE Chris Warren business develoPMent Mortgage Office Software Jonathan Won design director creative director associate art directors Thomas Griffin (214.525.6754) Mark Stone JasonLieberman Kristin Larson (214.525.6713) Sean Walker Ryan McLemore Jonathan Won (214.525.6706) No part of this publication may be reproduced without written permission from the publisher. Marketing No part of this publication may be reproduced without Travis Bogdon ©2013 REO Publishing LLC written permission from the publisher. Matt All Rights Reserved hulme ©2011 Reo publishing LLC Production accurate, Curtis This publication is intended to Rights Reserved authoritative, and detailed All provide Kyle information in regard to the subject matter covered. All written materials are This publication is intended to provide accurate, authoritative, and in rendering Miguel Martinez disseminated with the understanding that the publisher is not engageddetailed information in other professional services. Under no All written materials the legal advice or regard to the subject matter covered. circumstance shouldare disseminatedcontained herein be relied uponChristian McCrossan be publisher is not engaged in rendering information with the understanding that the as legal advice as it is designed to legal advice or other professional services. Under no circumstance of qualified a source of information only. MReport strongly encourages the use should the informationor other qualified experts with regard to the subject matter covered. herein be relied uponCelina Avila is designed to be as legal advice as it attorneys contained concierge a source of not guarantee the accuracy of the encourages the use of qualified MReport does information only. MReport stronglyinformation and is not liable for any attorneys or other qualified experts with regard to the the use of these materials. damages, losses, or other detriment that may result fromsubject matter covered. art direction Jason Stone MReport does not guarantee the accuracy of the information and is not liable for any damages, losses, or other detriment that maySean Walker these materials. result from the use of Follow us. Jonathan Won No part of this publication may be reproduced without written permission from the publisher. ©2011 Reo publishing LLC All Rights Reserved This publication is intended to provide accurate, authoritative, and detailed information in regard to the subject matter covered. All written materials are disseminated with the understanding that the publisher is not engaged in rendering legal advice or other professional services. Under no circumstance should the information contained herein be relied upon as legal advice as it is designed to be a source of information only. MReport strongly encourages the use of qualified