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30 | Th e M Rep o RT business process outsourcing guide Special Advertorial Section Company desCription US Real Estate Services, also known throughout the industry as USRES, is an AMC-chartered national provider and REO outsourcer offering outsourcing and valuation services for origination lenders, banks, hedge funds, credit unions, institutional lenders, and private investors. With more than 20 years of experience in understanding and providing a diverse suite of products, USRES is able to consistently exceed client quality standards. Company history Founded in 1991, USRES quickly became an industry leader for REO disposition and default valuations. The company's background in providing a diverse suite of products, together with the expertise of its staff, continually exceeds quality standards for USRES customers. In 2003, USRES created its proprietary software solution, RES.NET, to further serve its growth in the valuation space. USRES credits its success to the establishment of dedicated business units for each of its services, recruiting and training the best professionals in the industry, and establishing lasting relationships with it's core business partners. regulatory ComplianCe For USRES, compliance means its customers can trust doing business with them and have the confidence that those standards are ongoing, and not just a one time event. USRES works directly within its technology platform, RES.NET, to identify ways to improve efficiencies and minimize service disruptions for our customers while helping them meet compliance objectives. To ensure clients remain compliant, USRES offers: • Complete regulatory compliance with appraiser independence • Detailed order and correspondence logs for auditing purposes • Secure online system • PCI compliant Ongoing and extensive improvements to adhere to client Service Level Agreements, USPAP, HUD, and GSE guidelines maintain the quality of their products and secure the satisfaction of their customers. • Licensed in all states requiring licensing • Bonded in all states requiring bonding • Led by a chief appraiser with 30 years of experience and a staff of seasoned appraisal veterans • Continually monitoring AMC law and regulation changes Business lines, serviCes, and produCts US Real Estate Services provides a variety of origination, refinance, and default valuation products including broker price opinions, appraisals, rental surveys, value reconciliations, and data-driven valuations. In addition, USRES provides extensive liquidation services such as REO disposition, as well as supports a la carte services, including HOA management, eviction management, closing services, and property tax coordination. Competitive advantage The key to USRES' success as a company has been its organic growth in the industry. The founder and CEO, Keith Guenther, has been in the real estate industry for more than 30 years and started the company in 1991. Then in 2003 USRES created RES.NET in order to produce greater efficiencies. By owning its own technology, USRES is able to prioritize and adjust their technology to address both client-specific needs and industry- wide changes. added value to Clients USRES has always believed that the best results are achieved when innovative technology solutions are put in the hands of an experienced and dedicated staff. It understands that technology is key to its business and will be vital to providing the efficiency and compliance that clients demand. That being said, technology alone cannot provide the excellent customer service and personalized solutions that USRES prides itself on delivering. The company holds itself up to the highest standards in order to deliver a complete solution to its clients. keys to suCCess • Ownership and use of REO and Valuation technology • 20+ years of experience • Focus on GEO competency and dispute resolution • In house certified and licensed appraiser staff key personnel Keith Guenther Founder & CEO Angela Hurst SVP of Business Development Michael Bull CFO Rida Sharaf SVP of Real Estate Operations Brad Froelich Chief Appraiser staffing Employees: 85 contact information 25520 Commercentre Dr. Lake Forest, California 92630 phone: 800.760.7036 email: sales@usres.com Web: usres.com US Real Estate Service