TheMReport — News and strategies for the evolving mortgage marketplace.
Issue link: http://digital.themreport.com/i/188853
Special Advertorial Section business Process outsourcing guide Sutherland Mortgage Services CORPORATE PROFILE Key Features Sutherland Mortgage Services provides mortgage outsource services including loan processing, expert underwriting, quality control, quality assurance, closing, and loan servicing. Leverage SGS's track record within the banking and lending arena to engage and support large to mid-sized banks and mortgage lenders. With SGS's flexible mortgage solutions, exceptional service delivery, and flexible pricing structure, the company is confident that its clients will significantly reduce costs while maintaining their same or better service delivery and cycle times. Company history Sutherland Global Services (SGS) was established in 1986 and has grown to 31,000 employees globally working from 51 locations across 14 countries. strategies and goals 2014 Business lines, services, and products Sutherland Mortgage Services's core offerings include loan processing, underwriting, quality control, quality assurance, closing, post closing, and loan servicing. The company's full range of services is offered on a component or end-to-end basis. key personnel Niket Patankar SVP, Head of Financial Services Krishnan Swaminathan VP, Global Head of Mortgage Solutions Gary Eakin Director, Mortgage Solutions Michael Baker Director, Mortgage Solutions Stephanie Davis Director, Service Delivery number of employees • 31,000 global employees for Sutherland Global Services • 1200 employees for Sutherland Mortgage Services contact information 5959 Corporate Drive Suite 3000 Houston, Texas 77036 Phone: Web: 34 | 713.579.7200 sutherlandmortgage.com The M Report SGS's has a strong focus on regional and community banks as well as mid- to large-scale mortgage lenders and credit unions. As industry volatility and government oversight continue to present challenges for banks and lenders, SGS's solutions offer significant cost reduction as well as the ability to quickly scale as volume needs change. Geographical scope and coverage area Sutherland Mortgage Services provides services for banks and mortgage lenders in the U.S. Mortgage services are handled from the company's Center of Excellence in Houston, with offshore mortgage offices in the Philippines and India. Key features Sutherland Mortgage Services is one of the only premier mortgage outsourcing companies with a complete menu of component and end-to-end mortgage services. SGS offers complete onshore or a RightSourced delivery that blends best location and talent. competitive advantage The company offers end-to-end and component services for clients across the mortgage lifecycle. SGS has an average of 18 years of mortgage experience among the mortgage leadership team. Transactional pricing, which is more cost effective for the company's partners as they pay for actual loan production rather than fixed FTE costs. added value to clients SGS provides customized quality control and quality assurance solutions. The company performs internal reviews outside of its partners' own quality checks to ensure the highest level of quality output. This includes reviews of all processes and workflows. SGS delivers and reviews all results with the company's partners in a format and frequency that they determine. Industry awards, accolades, and milestones The following is a list of just some recent awards/ accolades for SGS: • BPO Excellence Award 2012–13 • Global Outsourcing Top 100 for 2013 (multiple categories) • Trade & Industry Development's Corporate Investment and Community Impact Award (CiCi) • fDi Projects of the Year 2012 – Best outsourcing project: runner-up specialties, expertise, and quality control initiatives The company's seasoned back-office fulfillment team delivers exceptional customer service while reducing operating costs and loan cycle time. SGS employs a dedicated quality assurance department that engages first during client integration, ensuring that all systems, policies, and procedures are built to requirements and that all training is conducted accordingly. As the company moves through client integration, the quality assurance stages progress to include early sampling and error detection and then continue throughout the life of a client relationship via quality checks and scorecarding. SGS will conduct QC checks throughout every phase of the mortgage lifecycle beyond its partner checks. The results of these checks drive process improvement and best practices.