Samantha Shanaberger of Clayton Servicing Oversight examines the policies and practices of servicer call centers, and how these centers must remain vigilant of changing rules and regulations.
Most Recent Articles
Gen Z Keeps Homeownership Dreams Alive Despite Record Affordability Challenges
Half of Gen Z respondents say career advancement outweighs homeownership for now, but most still view buying a home as key to financial security and the American dream. The post Gen Z Keeps...
Bessent Says Housing Market in ‘Recession,’ Urges Fed to Act Faster on Rates
While the Fed has made two consecutive rate cuts, Treasury Secretary Scott Bessent says slow action could deepen the slump in housing and expose the economy’s reliance on the tech sector. The post...
Growing Divide Among Consumers Persists as Credit Risk Takes a Turn
According to TransUnion's Q3 2025 Credit Industry Insights Report, recent trends in consumer credit risk point to a widening gap among U.S. consumers, with some exhibiting greater financial...
Senate Hearing Exposes Tensions Over HUD Layoffs and Housing Access
Lawmakers expressed bipartisan concern that recent HUD layoffs could weaken the department’s housing-access programs, as nominees for FHA and Ginnie Mae leadership pledged to maintain stability...
How Generational Shifts Will Reshape Homeownership Through 2060
New data from First American revealed which generations dominate homeownership today and which will soak up the millions of family homes expected to be available after elderly age groups age out,...
FHFA Details Housing Goal Performance, Mortgage Acquisitions
The FHFA’s latest report outlines how the Enterprises performed on key housing affordability and access goals amid evolving market conditions. The post FHFA Details Housing Goal Performance,...
Former Fannie Mae President David Benson Returns in New Role
After stepping down from his role in November 2023, David Benson, the former President of Fannie Mae, is rejoining the government-sponsored enterprise in the capacity of Senior Adviser. The post...
Despite Falling Mortgage Rates, Home Prices Keeping Buyers Sidelined
The average 30-year mortgage rate now hovers at around 6.2%, just over half a percentage point lower than the 6.8% average recorded earlier this year. Despite this, homebuying...
Haunted Homes: Homebuyers Ain’t Afraid of No Ghosts
To achieve the American Dream, many U.S. homebuyers are willing to look past the frightful prospect of a haunted home, with a new LendingTree report revealing the share of buyers that would...
How Zombie Foreclosures, Vacancy Rates Are Trending Nationwide
Even as foreclosure filings rise, fewer properties are being abandoned, signaling continued strength in housing demand, according to ATTOM’s new report. The post How Zombie Foreclosures, Vacancy...
Chicago Housing Authority Sues HUD Over New Funding Restrictions
The Chicago Housing Authority (CHA) is suing the U.S. Department of Housing and Urban Development (HUD), seeking immediate intervention from the court regarding new conditions HUD has placed on...
Rents Keep Falling Across Many U.S. Metro Areas
Rents across the United States continued their steady descent in September 2025, marking the 26th consecutive month of year-over-year declines. According to Realtor.com’s rental data, the median...
Fannie Mae’s Profits Climb, Freddie Mac’s Fall in Divergent Q3 Results
Fannie Mae and Freddie Mac had diverging results for the third quarter, the GSEs reported today. Fannie Mae earned $3.9 billion for the third quarter of 2025, compared with $3.3 billion for the...
Federal Court Halts CFPB’s Open Banking Rule Amid Data Security Concerns
The U.S. District Court for the Eastern District of Kentucky today issued an injunction halting the implementation of the Consumer Protection Financial Bureau’s (CFPB) Personal Financial Data...
In Memoriam: Dr. Cheryl Travis-Johnson of VRM Mortgage Services
Dr. Cheryl Travis-Johnson, EVP and COO of VRM Mortgage Services, passed away last week. Cheryl was a dedicated industry veteran with over 30 years of service. Since joining VRM in 2008, she was...
Remembering John Bell III, Formerly of VA Loan Guaranty Service
As Executive Director of VA's Loan Guaranty Service, Bell had extensive mortgage industry experience, having served in leadership roles with nationwide lenders for over 20 years before starting...
How Much Could Falling Mortgage Rates Save Over the Lifetime of a Loan?
In a new report, LendingTree revealed how the Fed cutting rates and other factors are keeping more money in homeowners’ pockets, and what falling mortgage rates could mean for aspiring buyers. The...
Pending Home Sales Flat in September
Despite easing mortgage rates and a strong stock market, contract signings plateaued in September, reflecting a cautious housing market and uneven regional trends. The post Pending Home Sales Flat...
FHFA House Price Index Reveals Recent Changes in Market Trends
The U.S. Federal Housing Finance Agency (FHFA) has released its findings from the monthly House Price Index (HPI), revealing new data surrounding home price increases, housing growth, the...
Republicans Press HUD for ‘Careful Implementation’ of Homeless Program Cuts
U.S. Department of Housing and Urban Development (HUD) homeless housing program cuts “should be implemented carefully,” House Republicans cautioned in a letter to the Trump Administration,...